Help & Support
We're here to help you create Christmas magic
AI Generation Help
Why did my photo generation fail?
Generations can fail for a few reasons:
- Internet Connection: Ensure you have a stable connection.
- Face Detection: For features like "Santa Visit" or "Elf Yourself", make sure the faces in your uploaded photo are clearly visible and well-lit.
- Server Traffic: During peak holiday times, servers may be busy. Please wait a moment and try again.
How do I get the best results?
For the best AI magic:
- Use high-quality, well-lit photos.
- Avoid blurry or dark images.
- For "Home Decor AI", ensure the room is relatively tidy so the AI can place decorations accurately.
Subscription & Billing
What does Christmas.ai Pro include?
Pro unlocks:
- Unlimited generations (no daily limits).
- High-resolution downloads without watermarks.
- Access to premium templates (Premium Cards, Royal Portraits).
- Priority processing speed.
What are the subscription prices?
Weekly Subscription: $1.99/week
- Perfect for quick holiday projects.
Yearly Subscription: $29.99/year
- Best value for year-round access and next season.
I paid for Pro but features are locked.
Please try the following:
- Go to the app settings page.
- Tap the "Restore Purchases" button.
- Restart the app completely.
- If that fails, check your App Store purchase history to ensure the transaction went through.
Technical Support
How do I save my images?
After generating an image, tap the "Download" or "Save" icon (usually a down arrow). The image will be saved directly to your device's photo gallery.
Note: If the app crashes during generation, it is usually due to low device memory. Try closing other background apps.
Contact Us
Christmas.ai
Making your holidays magical